I knew what I needed; what would be best for my needs, and my request was ignored. Why do people think they know what is right for you, and ignore your pleas to the contrary?
In November, I received my new power chair, after a lot of hold ups; mainly from the doctor. When the wheelchair technician delivered the chair, she just made a few adjustments to the seat, saw me drive the chair, watched my back end fishtailing which knocked over the TV tray/table, and asked me to sign the paperwork.
I asked her to slow down the turning speed; the chair is a mid-drive power chair, which means it can essentially turn on a dime. With no adjustments, and “Hello, my CP!” Does a spastic body and a uncontrollable power chair sound like a perfect fit? Heck no! The chair easily went into tailspins. The technician wanted me to try it for two weeks, and she would call and check to see how I was doing.
I should have put my foot down and insist she adjust the speed it turns, because it was just way too squirrely for me! Whenever, I went into a store, I was afraid I would swerve unexpectedly and wipe someone out! Last week when I was driving up the ramp at church; I was going along perfectly, when suddenly I veered off to the right and crashed into the rail. (My body just twitched or something, and my path took an odd twist!)
When crossing the street after the crosswalk light said to go; it always took about 3 to 4 seconds to get my hand on the joystick and gain control of the chair, and by that time motorists assumed I wasn’t crossing after all, and would start turning just I began to move. I strongly feel the technician put my life in danger by not doing as I asked. AND, She never did call to see how I was doing!
Finally one of my personal assistants called the wheelchair provider and asked them to come by to adjust the turning speed of the chair. A different technician came. He listened as we described the difficulties I’ve experienced while driving the wheelchair. The programming took all of two minutes, and then another five minutes while I got in and test drove it. Oh my goodness, it feels like a completely new chair! No more fishtailing. I can actually start to drive forward from a stop, and not start to immediately turn into circles!
How hard would it have been for her to just program the wheelchair when I asked? It would have saved me a lot of grief and anxiety. It would have saved on time and gas for the wheelchair company. I thought the costumer is supposed to be always right. Maybe the technician thought I could master the squirrelies, but why waste my efforts when the problem was fixed by some minor fine tuning. I wonder how many costumers have had similar experiences. I know of at least one friend who has had an issue with their new chair. She should be written up.
Like some people, I think the she-technician wanted to lord some power over me! Maybe she had six other appointments that day, and was anxious to get on her way. Maybe she just didn’t want to own up to the fact that she didn’t have the programmer with her. I have a few more scenarios, but I don’t feel the need to elaborate!
Was saving two minutes really worth putting my life in danger?
Essentially, this looks like my powerchair. Only mine is newer, and cleaner. Um, and I’ve never trick drove my powerchair like that! Also, please note, I did not go through the company that made this video to get my chair.